First turn off the power and talk with the USB, then insert the disc driver. As soon as the process takes it to "connect the printer", turn on the power. Here, the computer will read "find new hardware" and the computer then will automatically install all the rest drivers. If no new hardware could be found, change an USB port and check out again. As possible doesn't work either, pay day loan reasons could be: bad computer USB port, computer system, USB cable or printer USB port. Brother Printer Support