Computer screen and it says you know baby the phone number that’s calling if they've called previously has all the records and you can type in you know the first name last name the address the dead at all that the Rolex watch issues and document the problem and so on click on the little Save button and immediately you send a transaction across the network cue the database server that stores that for future reference so when the gentlemen who gets the Rolex calls back and says hey I'm still having same issue you can pull those records up from the database in and get 640-554 all that information displayed on screen instant messenger seems like something that people would be using just for fun right people probably use at home many years but it's becoming quite the business application as well but go back to the help desk issue you know somebody's calling in with the Rolex if all your employees have an instant messenger client installed on their PCs you can actually have this person who receives the call that the user on screen a jump in and say oh you know the that person is going with the minute hand is not moving on his wrist watch any typesetting to the instant messenger.

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